Return Policy

At Cafeluxi, we want you to feel confident with every order. If you are not satisfied with your purchase, we are here to help.

Returns

You may return your item within 14 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue so we can assist you quickly.

Refunds

Once your return is received and inspected, we will notify you about the approval of your refund. Approved refunds will be sent back to your original payment method within a few business days.

Shipping Costs

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Return Process

To start a return, please contact us through our contact page with your order number and reason for the return.

Non-Returnable Items

Items showing signs of use, damage caused by misuse, or products returned without original packaging may not qualify for a refund.

Contact

If you have any questions regarding your return, please contact Cafeluxi support through our website.